Refund policy

Return and Refund Policy

Last updated: June 27, 2026

Because every etchd product is made to order and produced specifically for your order by our fulfillment partners, we have a limited return policy. Please read this policy carefully before placing an order. Nothing in this policy affects the statutory rights you may have as a consumer, including the rights of customers in the European Union and the United Kingdom set out below.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at info@etchd.store within 30 days of receiving your order. Please include your order number and clear photos of the issue so we can evaluate it.

If the issue is confirmed, we will arrange a replacement or refund at no cost to you, including any return shipping. In most cases you will not be required to return the item. We reply to all customer service messages within 24 hours on business days.

European Union and United Kingdom customers: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your order within 14 days of receiving the goods, without giving any reason. To exercise this right, contact us at info@etchd.store within 14 days of delivery and tell us that you wish to withdraw. You then have a further 14 days to return the item to us in its original, unused condition.

We will refund the full product price, together with the standard outbound delivery cost, within 14 days of receiving the returned item or proof that you have sent it back, whichever is earlier, using your original payment method. You are responsible for the cost of returning the item, unless it is damaged, defective, or incorrect, in which case we cover all costs as described above. This right of withdrawal is separate from, and in addition to, your statutory rights regarding defective, damaged, or incorrect goods.

Returns for other reasons (outside the EU and UK)

For customers outside the European Union and the United Kingdom, because each item is made to order specifically for you and cannot be restocked or resold, we are not able to accept returns or exchanges for:

  • Change of mind
  • Incorrect size ordered
  • Incorrect color or style selected
  • Items ordered correctly but no longer wanted

This policy is stated on every product page and at checkout.

Exchanges

We do not offer direct exchanges. If your item is eligible due to a defect, damage in transit, or fulfillment error, we will replace it. If you would like a different product, please place a new order.

Non-returnable items

Except where you are exercising the EU or UK right of withdrawal described above, the following are not eligible for return:

  • Made-to-order products returned for change-of-mind reasons (outside the EU and UK)
  • Gift cards

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@etchd.store.

Contact

If you have any questions about returns or refunds, please contact us at info@etchd.store. We reply within 24 hours on business days.

This Return and Refund Policy is provided by: netqb LLC, operating as etchd, 8 The Green STE B, Dover, DE 19901, United States.