Matcha Halftone Magnetic Powerbank

What is the estimated delivery time for my order?

Every item is made to order. Production and delivery times vary by item and print partner, so the exact delivery estimate and shipping cost for each item are calculated and shown at checkout before you pay. Once your order ships, you will receive tracking so you can follow its progress.

Can I return or exchange an item if I change my mind?

If your item arrives damaged, faulty or not what you ordered, we will replace it or refund you in full within 30 days of delivery. In most cases you will not need to return the item. Customers in the EU and the UK also have a 14 day right of withdrawal if they change their mind. Outside the EU and the UK, made to order items cannot be returned for a change of mind, so please check the product details and sizing guide before ordering. See our FAQ for full details.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order as soon as it arrives. If your
item is damaged, defective, or incorrect, contact us at info@etchd.store within
30 days of delivery, including clear photos of the issue.

If the issue is confirmed, we will arrange a replacement or
refund at no cost to you. In most cases, you will not need to return the item.

Do you offer exchanges?

We do not offer direct exchanges.

If your item qualifies due to a defect or fulfillment error, we will replace
it. Otherwise, you are welcome to place a new order for a different item.

Are all items eligible for return?

No. The following items are not eligible for return:

• Made-to-order
  or custom products
• Sale
  items
• Gift
  cards

These items are produced specifically for each order and
cannot be restocked.

What about orders shipped to the European Union?

If your order is shipped to the European Union, you may have
a 14-day right of withdrawal under EU consumer protection laws.

Please note:

• This
  right does not apply to made-to-order or personalized items unless they
  are defective or incorrect
• Return
  shipping costs are the customer’s responsibility unless the item is faulty
• To
  request a return under EU law, contact info@etchd.store within 14 days of
  delivery

How and when will I receive my refund?

If a refund is approved, it will be issued to your original
payment method within 10 business days. Please note that banks and card
providers may take additional time to process the refund.

If more than 15 business days have passed since approval,
please contact us at info@etchd.store.

How can I contact you if I have questions?

For any questions about orders, returns, or refunds, reach
out to us at info@etchd.store, we’re happy to help.